Player protection

Principles

Every page recalls the ban on minors and refers to begambleaware.org. The player stakes only sums that can be spared and does not try to win losses back.

Provisions

• Self-exclusion: request by e-mail from the account's address, effective within 24 hours, for at least six months.
• Break of seven days on simple request.
• Session overview: playing time and transactions can be viewed.
• Parental control: keep devices and login details out of minors' reach.

Warning signs

A break is called for when the player:

• plays longer or for higher amounts than planned;
• borrows or postpones bills in order to play;
• gets irritated at the thought of stopping;
• hides their gambling.

Help organisations

These independent organisations are free and confidential:

• GamCare — gamcare.org.uk
• Gambling Therapy — gamblingtherapy.org
• Gamblers Anonymous — gamblersanonymous.org
• BeGambleAware — begambleaware.org

Requesting a limit or exclusion

The request goes to support@luckyboom.com from the account's address, or to the online chat. Exclusions take effect within 24 hours.

• GamCare — gamcare.org.uk
• Gambling Therapy — gamblingtherapy.org
• Gamblers Anonymous — gamblersanonymous.org
• BeGambleAware — begambleaware.org

How to request a limit or exclusion

Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.